{"id":17171,"date":"2019-12-19T14:19:47","date_gmt":"2019-12-19T14:19:47","guid":{"rendered":"https:\/\/www.leadingx.com\/case-studies\/service-und-verkauf\/"},"modified":"2020-06-07T13:28:37","modified_gmt":"2020-06-07T11:28:37","slug":"maintenance-service-and-sale","status":"publish","type":"case_studies","link":"https:\/\/www.leadingx.com\/en\/case-studies\/maintenance-service-and-sale\/","title":{"rendered":"SERVICE and SALES"},"content":{"rendered":"<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>The innovative and sales-orientated service-technician<\/h3>\n<p>&nbsp;<\/p>\n<h4>Starting position<\/h4>\n<ul>\n<li>Service-technicians are having the most frequent contact to customers..<\/li>\n<li>..with demanding tasks &#8211; on the technical as well as human level<\/li>\n<li>dynamic product-development in a short space of time<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Goal<\/h4>\n<ul>\n<li>multiplying success-factors<\/li>\n<li>taking self-responsibility<\/li>\n<li>making aware of sales-possibilities and sales-support<\/li>\n<li>developing even more openness for new things<\/li>\n<li>strengthening team-attitude<\/li>\n<li>creating a basis for an exchange of success and learning-experiences<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Process<\/h4>\n<ul>\n<li>2-day workshop<\/li>\n<li>integration of managers and the Board of DirectorErfolgsfinder: Erfolg hat folgen \u2013 Misserfolg auch<\/li>\n<li>&#8216;Success-finder&#8217;: success has consequences &#8211; failure too<\/li>\n<li>apart from dealing with Technology, the interaction with people should be improved as well<\/li>\n<li>&#8216;Evening in front of the fireplace&#8217; with the Board of Directors<\/li>\n<li>Transfer-workshop<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Results<\/h4>\n<ul>\n<li>team-building<\/li>\n<li>Success stories are multiplied and better communicated<\/li>\n<li>Failures are not covered upany more, but used as &#8216;learning-opportunity&#8217; instead<\/li>\n<li>The cooperation with sales is intensified<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Magic<\/h4>\n<p>&#8220;As a service-technician, I clearly understand now, that the relationship level, takes priority over the factual level.&#8221;<\/p>\n<p>&#8220;Until now I didn&#8217;t believe, how important I am for the company, as an innovative service-technician. I will use this even more specifically in the future &#8211; when dealing with customers but also within internal cooperation,&#8221; MG<\/p>\n","protected":false},"featured_media":0,"template":"","tags":[],"class_list":["post-17171","case_studies","type-case_studies","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SERVICE and SALES<\/title>\n<meta name=\"description\" content=\"The innovative and sales-orientated service-technician. Team-building. 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