{"id":17173,"date":"2019-12-19T13:16:14","date_gmt":"2019-12-19T13:16:14","guid":{"rendered":"https:\/\/www.leadingx.com\/case-studies\/fuehren-und-dienstleistung-mit-freude\/"},"modified":"2020-06-07T13:29:29","modified_gmt":"2020-06-07T11:29:29","slug":"leading-and-service-with-pleasure","status":"publish","type":"case_studies","link":"https:\/\/www.leadingx.com\/en\/case-studies\/leading-and-service-with-pleasure\/","title":{"rendered":"LEADING and SERVICE with PLEASURE"},"content":{"rendered":"
<\/h3>\n
<\/p>\n
Customer-enthusiasm through employee-enthusiasm you can only ‘light a fire’ if you have the spark within yourself<\/h3>\n
<\/p>\n
Starting position<\/h4>\n
\n
Group of Wellness\/Spa hotels<\/li>\n
challenging environment with ambitious goals and focus on service<\/li>\n
changes in personnel, in management and with employees<\/li>\n<\/ul>\n
<\/p>\n
Goal<\/h4>\n
\n
service with pleasure<\/li>\n
the best Spa-resort in the alps<\/li>\n
emotional customer-loyalty through sincerity and warmth<\/li>\n
surprisingly different, first class quality service – well worth the money<\/li>\n
customer-enthusiasm through exceeding expectations<\/li>\n
the basis for this is employee- enthusiasm -as- you can only ‘light a fire if you have the ‘spark’ within yourself<\/li>\n
managers live by the agreed values and are ‘role-models’ in dealing with employees and customers alike<\/li>\n
lower fluctuation and employee-loyalty<\/li>\n<\/ul>\n
<\/p>\n
Process and interventions<\/h4>\n
\n
\u00a0Workshop: leading with pleasure for the top-management<\/li>\n
various modules of the LeadingXacademy, for the top-management<\/li>\n
team-workshop – for all the management: “leading with the power of opposites”<\/li>\n
individual coaching<\/li>\n
large group-event for employees and team leaders<\/li>\n
contents of service with pleasure<\/li>\n
leading with pleasure<\/li>\n
the innovative leading-personality<\/li>\n
the power of opposites<\/li>\n
winning together through communication and team-spirit<\/li>\n
everyone is different – all are the same: typifying, four elements<\/li>\n
Act ‘creative-active’ with challenges, change and alterations<\/li>\n
Performance on Video<\/li>\n
Performance on video<\/li>\n
the mix of various methods allows the participants, instead of\u00a0 holding on, to so far usual role-patterns and behaviour,to get involved within the team and reflect on their own behavioural-patterns. The individual experiencing of the contents, allows everyone, to acquire individually relevant knowledge.<\/li>\n
the instant use of what was learned, ensures an above average practice-transfer<\/li>\n<\/ul>\n
<\/p>\n
Result, Magic<\/h4>\n
\n
Team-spirit<\/li>\n
clear two-digit turnover-growth<\/li>\n
Agile reacting to challenges and innovation<\/li>\n
“Thank you for the possibility to experience this seminar and make use of it in my private as well as professional development” MG<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","tags":[],"class_list":["post-17173","case_studies","type-case_studies","status-publish","hentry"],"yoast_head":"\nLEADING and SERVICE with PLEASURE<\/title>\n<meta name=\"description\" content=\"Customer-enthusiasm through employee-enthusiasm you can only 'light a fire' if you have the spark within yourself. Team-spirit. 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