{"id":17180,"date":"2019-12-12T16:57:13","date_gmt":"2019-12-12T15:57:13","guid":{"rendered":"https:\/\/www.leadingx.com\/case-studies\/verkaeuferteam-im-spa-bereich\/"},"modified":"2020-06-07T13:33:12","modified_gmt":"2020-06-07T11:33:12","slug":"sales-team-spa-hotel","status":"publish","type":"case_studies","link":"https:\/\/www.leadingx.com\/en\/case-studies\/sales-team-spa-hotel\/","title":{"rendered":"SALES-TEAM IN THE 5***** SPA\/ HOTEL"},"content":{"rendered":"<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>Selling expensive products and exclusive services with enthusiasm<br \/>\nOffering 5 star service and achieving goals<\/h3>\n<p>&nbsp;<\/p>\n<h4>Starting position<\/h4>\n<ul>\n<li>\u00a0Luxury 5 star hotels<\/li>\n<li>Many new employees, some from various countries, with different &#8216;mother-tongues&#8217; and cultural background<\/li>\n<li>Expensive &#8216;labels&#8217; and services are neither offered nor sold sufficiently<\/li>\n<li>Lacking &#8216;know-how&#8217; in dealing with customers, who consider &#8216;Luxury&#8217; as standard<\/li>\n<li>Turnover pressure<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Goal<\/h4>\n<ul>\n<li>Integrating new employees, team-building<\/li>\n<li>Dealing with customers on &#8216;high-class, luxury-level&#8217;<\/li>\n<li>Active selling of luxury products and services<\/li>\n<li>Generating\u00a0 higher and more profitable turnovers<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Process<\/h4>\n<ul>\n<li>5 star service &#8211; 3-days training<\/li>\n<li>People and their different needs<\/li>\n<li>Better cooperating, together<\/li>\n<li>Clarify matters &#8211; dissolve prejudices about the luxury level<\/li>\n<li>Learning to express yourself eloquently and improve your conversations skill<\/li>\n<li>Dealing with objections or misunderstandings<\/li>\n<li>Bringing about specific sales-results<\/li>\n<\/ul>\n<h4><\/h4>\n<p>&nbsp;<\/p>\n<h4>Result<\/h4>\n<ul>\n<li>Selling expensive products and services with enthusiasm<\/li>\n<li>Flexibility in dealing with customers &#8216;wishes&#8217;<\/li>\n<li>Turnover-targets can now be achieved with a plan<\/li>\n<li>Being able to offer real 5 star service<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Magic<\/h4>\n<p>&#8220;Before the training, I had doubts about a seminar lasting for several days, especially on the subject sales!\u00a0 But after the first hour, I already knew:\u00a0 all I want to do after this training is &#8211; to sell!&#8221;<\/p>\n<p>&#8220;I never expected that sales could be so exiting and fulfilling!&#8221;<\/p>\n<p>&#8220;Despite the different origins and cultures of employees, we&#8217;re now working as a real team. I&#8217;ve learned to readjust and realign my values and for that I&#8217;m very grateful.&#8221;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"template":"","tags":[],"class_list":["post-17180","case_studies","type-case_studies","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sales-team in 5***** Hotel, Spa, Wellness<\/title>\n<meta name=\"description\" content=\"Selling expensive products and services with enthusiasm. Flexibility in dealing with customers &#039;wishes&#039;. 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