The innovative and sales-orientated service-technician
Starting position
- Service-technicians are having the most frequent contact to customers..
- ..with demanding tasks – on the technical as well as human level
- dynamic product-development in a short space of time
Goal
- multiplying success-factors
- taking self-responsibility
- making aware of sales-possibilities and sales-support
- developing even more openness for new things
- strengthening team-attitude
- creating a basis for an exchange of success and learning-experiences
Process
- 2-day workshop
- integration of managers and the Board of DirectorErfolgsfinder: Erfolg hat folgen – Misserfolg auch
- ‘Success-finder’: success has consequences – failure too
- apart from dealing with Technology, the interaction with people should be improved as well
- ‘Evening in front of the fireplace’ with the Board of Directors
- Transfer-workshop
Results
- team-building
- Success stories are multiplied and better communicated
- Failures are not covered upany more, but used as ‘learning-opportunity’ instead
- The cooperation with sales is intensified
Magic
“As a service-technician, I clearly understand now, that the relationship level, takes priority over the factual level.”
“Until now I didn’t believe, how important I am for the company, as an innovative service-technician. I will use this even more specifically in the future – when dealing with customers but also within internal cooperation,” MG
