SALES-TEAM IN THE 5***** SPA/ HOTEL

Selling expensive products and exclusive services with enthusiasm
Offering 5 star service and achieving goals

Starting position

•  Luxury 5 star hotels
• Many new employees, some from various countries, with different ‘mother-tongues’ and cultural background
• Expensive ‘labels’ and services are neither offered nor sold sufficiently
• Lacking ‘know-how’ in dealing with customers, who consider ‘Luxury’ as standard
• Turnover pressure

Goal

• Integrating new employees, team-building
• Dealing with customers on ‘high-class, luxury-level’
• Active selling of luxury products and services
• Generating  higher and more profitable turnovers

Process

• 5 star service – 3-days training
• People and their different needs
• Better cooperating, together
• Clarify matters – dissolve prejudices about the luxury level
• Learning to express yourself eloquently and improve your conversations skill
• Dealing with objections or misunderstandings
• Bringing about specific sales-results

Result

• Selling expensive products and services with enthusiasm
• Flexibility in dealing with customers ‘wishes’
• Turnover-targets can now be achieved with a plan
• Being able to offer real 5 star service

Magic

“Before the training, I had doubts about a seminar lasting for several days, especially on the subject sales!  But after the first hour, I already knew:  all I want to do after this training is – to sell!”

“I never expected that sales could be so exiting and fulfilling!”

“Despite the different origins and cultures of employees, we’re now working as a real team. I’ve learned to readjust and realign my values and for that I’m very grateful.”