Customer-enthusiasm through employee-enthusiasm you can only ‘light a fire’ if you have the spark within yourself
Starting position
- Group of Wellness/Spa hotels
- challenging environment with ambitious goals and focus on service
- changes in personnel, in management and with employees
Goal
- service with pleasure
- the best Spa-resort in the alps
- emotional customer-loyalty through sincerity and warmth
- surprisingly different, first class quality service – well worth the money
- customer-enthusiasm through exceeding expectations
- the basis for this is employee- enthusiasm -as- you can only ‘light a fire if you have the ‘spark’ within yourself
- managers live by the agreed values and are ‘role-models’ in dealing with employees and customers alike
- lower fluctuation and employee-loyalty
Process and interventions
- Workshop: leading with pleasure for the top-management
- various modules of the LeadingXacademy, for the top-management
- team-workshop – for all the management: “leading with the power of opposites”
- individual coaching
- large group-event for employees and team leaders
- contents of service with pleasure
- leading with pleasure
- the innovative leading-personality
- the power of opposites
- winning together through communication and team-spirit
- everyone is different – all are the same: typifying, four elements
- Act ‘creative-active’ with challenges, change and alterations
- Performance on Video
- Performance on video
- the mix of various methods allows the participants, instead of holding on, to so far usual role-patterns and behaviour,to get involved within the team and reflect on their own behavioural-patterns. The individual experiencing of the contents, allows everyone, to acquire individually relevant knowledge.
- the instant use of what was learned, ensures an above average practice-transfer
Result, Magic
- Team-spirit
- clear two-digit turnover-growth
- Agile reacting to challenges and innovation
- “Thank you for the possibility to experience this seminar and make use of it in my private as well as professional development” MG
